FAQS

I forgot something at the hotel, what should I do?

You should contact the hotel (+351) 253 200 200 and arrange to be picked up.

How can I make special requests?

You can send an email (innside.braga@meliaportugal.com) requesting the order, which will be fulfilled subject to the hotel’s availability.

Where can I find the Restaurant menu?

You can find it on the website, in the app and on the physical menu at the hotel.

Where can I find the Spa menu?

You can find it on the website, app and physical menu at the hotel.

Does the hotel have a gym?

Yes, free of charge and open 24 hours a day for guests.

Does the hotel have a swimming pool?

Yes. Indoor and outdoor pool. The indoor pool is included in the premium rooms and suites and in the standard rooms you have to pay an extra supplement.

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

Do the rates include access to the pool?

Premium rooms and suites include access to the pool and standard rooms do not.

Is the shuttle service between the airport and hotel available?

No, we don’t have a shuttle from the airport to the hotel.

Are there any smoking areas in the hotel?

Yes, the hotel has smoking areas.

Does the hotel have its own parking?

We have a private car park with 30 spaces, which cannot be booked (subject to availability) and has an additional cost.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes, you can leave your luggage at reception.

Is it possible to reserve parking in advance in order to guarantee it?

No, parking can only be guaranteed at check-in and will be subject to availability.

What is the SPA and pool schedule?

Pool and spa hours are from 08:00 to 20:00.

Is there a charge for parking?

Outdoor parking is free and the indoor garage has an additional cost.

Are pets allowed in the hotel?

Yes, we allow pets in the hotel.

Does the hotel have meeting rooms?

Yes, the hotel has meeting rooms.

Does the hotel have weeding services?

Yes, the hotel offers wedding services.

Is there an elevator?

Yes, the hotel has an elevator.

Are there any chargers for electric cars?

Yes there are electric chargers in the hotel.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, the hotel offers Wi-Fi in all common areas and rooms.

Does the hotel have lobby and public spaces?

Yes, the hotel has a lobby.

Does the hotel have laundry and ironing service?

Yes, but it is an external service.

Which activities can be booked in the reception?

You can purchase services such as access to the hotel’s health club from reception.

Are activities for children available?

Yes at certain times of the year, for example Easter.

Is there a babysitting service?

Yes, subject to availability at the customer’s request.

How does the lost and found service work?

Lost and found items are stored for a few months until requested by the client.

I would like to be notified via email about promotions and special offers, what should I do?

You must leave your email address and ask to receive promotions and special offers.

Does the Hotel have a loyalty program?

Yes, Meliá has a loyalty program called Meliá Rewards.

Where can I find information about other hotels of the group?

You can visit our official website at https://www.melia.com/pt .